Standard bank..WORST SERVICE EVER!!!

On 7 October 2024,while attempting to treat my family to dinner,I discovered that my standard bank account had been blocked without any warning or notification from the bank.I buy and sell currency and this has cost me a substantial amount of money already throughout the day as I did not know that my clients payments have not been received by my bank.After having to spend hours on the phone standard bank stated that one transaction was being queried..I then immediately verified this transaction and also provided the documents they asked for.Since then I have called standard bank every day but the consultants cannot tell me who placed the account on hold.I do not understand that if it is only one payment that is being questioned,why they need to keep all the funds in my account hostage and I am unable to use the account.i have since lost thousands of Rands as this is my only source of income.Standard bank staff or consultants have not been helpful at all and they actually have a stinking attitude.I am tood every day that the investigator will contact me but I am still waiting.I have not once been contacted hy standard bank and there has been no communication of feedback from them about the hold on my account.This is unacceptable and I have NEVER!!! experienced such poor service from a financial institution.There consultants seem *********** and untrained.I have been waiting for 2 weeks to be put through or to receive any form of information from the so called investigator.On friday I was promised that I would be contacted and have answers by end of day as the investigator would contact me.Its been 3 days since that phone call and I am still waiting.