1 reviews | Active since Apr 2014
Standard Bank...they have a problem with their bank cards and are not fixing it!
My daughter who is studying as well as myself have had our Standard Bank cards declined on numerous occasions even though funds were available. The bank says there must be a problem with the merchant or similar. No apology and no real reason offered. It happened to my daughter again on Sunday the 12th November and when she enquired at the local branch in Stellenbosch they said oh sorry our system was down and Standard Bank did send out an sms. They never sent out an sms as I never received one either and my cards worked on Sunday. They have a problem and will not admit it nor will they fix it. I will prepare myself for the arduous task of moving banks. Will they care or respond....MO!
Dear Mark
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
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*** (fax)
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Dear Mark
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
***
*** (fax)
***