standard bank,standard responses

I herein refer to my report written on the 08th January 2024 referring to these matters that have still not been resolved.I have not received any calls nor mail from anyone at Standard bank.Despite being at a branch twice,my change of address on my statements is still not reflecting accordingly.This brings us to the other existing issue. Yesterday my daughter which is under 16 was interrogated and intimidated by a sheriff before leaving school.My Son was asked to initial a page to accept a court order of which he has no clue about as he is under 18. I have made it very clear in my previous report that this was deemed as harassment when i made it clear that the previous home owners do not reside here, After my previous report i received a mail from a margie at velile tinto associates telling me that they aren't responsible for the actions taken by the sheriff. However after reaching out to my lawyer it is with great pleasure that i informed standard bank that it is within my rights to now be lodging a formal complaint at the Legal practice council of south africa for the role of velile tinto providing incorrect info regarding the address of the person they are seeking after i already raised the concerns regarding this matter and could provide proof that i am the new home owner.