Standard Bank’s “Welcome” Offer is a **** – Moving Goalposts and False Excuses

recently moved my entire banking profile—salary, credit card, and home loan—to Standard Bank, expecting professional service. Instead, I have spent two months fighting for a personalized "Welcome" offer of R3 000 in UCount points (Query ***) that the bank clearly has no intention of honoring. The offer addressed to me by name (Dear Jacobus) required three simple steps: join UCount, move my salary, and add 3 debit orders. I did all three (adding 4 debit orders to be safe). Since then, I have been met with a string of pathetic excuses from their "back-office": First, they claimed I didn't have enough debit orders. I proved I had four. Then, they claimed the debit orders hadn't "gone off" yet—despite the offer only requiring them to be "added." Now, they are claiming I didn't "click the link" in the SMS. This is a blatant lie to avoid paying. I registered in-branch via a consultant after granting secure app permission. There is no technical difference between clicking a link and a consultant performing the action on my profile. To make matters worse, they expect me to go back to the Vaal Mall branch and stand in a massive queue to "find the consultant" who helped me. Why should I do your admin? Your systems show exactly who accessed my profile. This is the same "back-office" incompetence I dealt with during my home loan extension. Standard Bank makes promises to get your business, but once you’ve moved your salary, they look for every technicality to default on their word. Honor your promotion. I have met the criteria. Stop hiding behind "back-office" excuses and credit my points.