Standard Bank’s Very Private Bankers: You Don’t Hear From Them

I am writing to express my disappointment with the service I have received from Standard Bank's private bankers. Despite being assigned a dedicated private banker, I have experienced a lack of communication and support.

On two occasions, I have attempted to contact my private banker through the designated channel, only to receive no response. In one instance, I received an automated SMS notification indicating that my service request had been resolved, but I never received any follow-up communication.

Furthermore, I queried my “personalised interest rate” on my credit card, only to be informed that assessments are solely conducted upon account opening. Given my over 30-year relationship with the bank and excellent credit record, I expected more tailored consideration.

The absence of direct communication with my private banker and the lack of meaningful support raises concerns about the value of the R230 monthly service fee.

I hope Standard Bank will address these issues and enhance their private banking services to meet the expectations of their clients.