Standard Banks USELESS Anti ***** processes

I reported ********** activity on my credit card (in excess of R33000.00) to Standard Bank on Saturday 17 September, literally minutes after it occurred. My card was blocked, a new one ordered, and a case of ***** opened. Since then: 1. SMS on 19 September, saying the investigation is on hold, due to uncleared transactions. 2. Phoned ***, got through to Discover call center! 3. Called again, phone finally answered, Transferred to a number, where I was 371 in the queue. Followed the prompts for a call back, NEVER HAPPENED. 4 SMS on 22 September, saying the investigation is on hold, due to uncleared transactions 5. Another SMS, telling me new credit card delivered to HOWICK branch - doesn't really help, I live in Cape Town. Still without a credit card, at this rate I don't know if I want a replacement. 6 Another SMS on 22 saying thank you for confirming that transactions linked to the claim were not of a suspicious nature, and the claim is closed based on the confirmation provided. I PROVIDED NO SUCH CONFIRMATION. THERE ARE STILL *****ULANT TRANSACTIONS APPEARING ON MY STATEMENT. AM I EXPECTED TO PAY FOR THIS??????? WHAT IS GOING ON. HOW DID THESE TRANSACTIONS GET PAST THE PIN/ CVV/ENTER A 6 DIGIT CODE SENT TO YOUR CELL PHONE SECURITY CHECKS. AND HOW DO I GET A RESPONSE FROM STANDARD BANK. 40 YEARS AS A CUSTOMER - WHY ON EARTH WOULD I STAY WITH THEM???? 6. Phoned ***, 3 minutes after they apparently start work. 307 in the queue, apparently call will be answered in 10 minutes - 18 minutes later, used up all my air time. What is