STANDARD BANK'S UNPROFFESIONAL SERVICE

I had an unfortunate experience on the 27th of May and had to cancel my bank card. Wednesday the 1st was a public holiday. Thursday the Courier calls me and arranges delivery and then says there is an issue and it needs to be escalated to Standard Bank. Saturday there is something very strange on my app as it is giving the same card number, expiry date and CVV for 3 cards. I go to Hayfields Standard Bank only to discover it is undergoing renovations and is closed. I go to Liberty Mall where I am told I will get faster service if I call Card Division. I wait over half an hour for my turn and then wait another hour for the call to be answered. After I explained my issue I am told I have to be put through to Digital banking. Another 45 minute wait. My phone battery was running low and I was unable to sort anything out. 2.5 hours of my life completely wasted by Standard Bank. I tried calling my Prestige banker and was informed it was the incorrect number. So yesterday, Monday 6th of May I phone card division again, this time I only need to wait 40 minutes to speak to a consultant. I am told that my card was not delivered as I wanted it delivered to a different address. This is COMPLETE nonsense. I have had several cards delivered to this address. I am still waiting for the Courier. Then I was put through to rate the service. I am asked if I will answer 3 questions. The first is "did you achieve everything you wanted in this call". I push option 2 for no 4 times and each time get told I have pushed the wrong button. I eventually push option 1 for yes thinking I still have 2 questions to answer and will sort it out then. As soon as I pushed option 1 the reply came through thanking me and the call was cut. I consider this a very ********* way of trying to improve your ratings. Standard Bank you are pathetic. I have accounts with low cost banks that knock the socks off you and your expensive bank charges that are completely lacking in value