Standard banks Unprofessional customer service and useless card division

Good morning My name is Salome Maluleke, I have a business account with Standard bank. Last week Thursday the 2nd of November, I went to Standard bank, Edenglen branch. Upon arrival I needed assistance with understanding why my card was inactive. I was directed to the manager Martha Nene as the funds had been frozen, they had not received proof of funds that had come into my account. Martha was hostile from the moment we walked in. Before she could ask us what the problem was she asked, "ya what do you need" Mind you, I am young and may look young, but shouldn't be spoken to as if I deserve no respect. She proceeds by telling us why our funds were frozen. She also explained what was needed in order to move forward. She gave us her email address and asked us to send proof of payment from the company who put the money into the account. I also sat down and called the card division to ask about my card that was to be delivered in September, I was unable to collect the card on the day of delivery at the DSV locker in Greenstone. I spoke to a lady and asked if my card could be delivered at the Eastgate branch as it is closer to where I work. The following day, Friday the 3rd I went in to check on what was happening and Martha had then changed and was no longer hostile but very helpful in making me understand the process and why it needed to be done. The process was a success and funds were back into my account on the 6th of November. Yesterday the 6th of November I went to the bank to find out what was happening with my card as I havedn't received any information yet, My card was not being made but just a change of delivery address. I was helped by a nice lady, Sylvia. She told me that no amendment had been made on the change of delivery address and that she would change it for me. This upset me as I need the card to access my banking app as well as make payments and withdrawals. I asked for a complaints email or phone number, Sylvia asked her manager - Marhta Nene - and was told, she doesn't know and asked who she was!, was she someone who throws bones and finds these details?. I cannot express how challenging it was to go into a bank not understanding what is going on and asking for clarity, being spoken to in that manner because I'm young? That is utter **************. The customer service I have received at Edenglen (Karaglen) branch within the past 2-3 weeks has been horrific and I don't appreciate being spoken to in that way, I too am a customer and deserve the same respect I always give people.