Standard Banks treatment of customers

Standard Bank I am so appalled by how you treat your customers, I had my cheque card revoked and my account closed last year March and I was only made aware of this a few weeks ago not by you but by me sitting on the phone for hours while someone tried to figure out what is going on. I then went into my branch (Constantia, Cape Town) and spoke to a consultant directly. He was unable to find any reasons as to why my account had been closed and why my card had been revoked. He then said he would get me a new cheque card that I could collect at the Sea Point branch. This was last week Monday (15 February). I have still received absolutely no feedback as to when my cheque card is available for collection. He also logged a complaint and a request for a refund of my bank fees for the past year, as my account has been closed yet I still have the R95.00 go out of my bank account every month. I called the complaint department only to sit on hold for ten minutes while someone tried to figure out what was going on. I am busy and do not have time to sit on the phone while I have different people tell me the same thing. I have now sent another complaint, let's see if this one gets it resolve