STANDARD BANKS TOTAL LACK OF CLIENT SERVICE!!!!!

Yesterday morning, 27/09/2018, I was paying some accounts on internet banking from my husband's bank account which is linked to my account on internet banking. When clicking submit to pay the accounts, I received a "program error" message on 3 of my payments. Although the funds have gone off my husband's bank account, the payments have not been made. I called the Prestige Banking call centre twice yesterday and twice explained the whole process and this morning I sent a complaint on Standard Banks website and to date, I have had no response from Standard Bank. The funds are supposed to be reversed back to my husband's bank account but I notice, that as yet, this has not been done. What do I have to do to get Standard Bank to rectify this?