Standard Banks total incompetence

If only people didnt have to revert here for assistance. My Standard Bank account is now frozen?? closed? I have repeatedly asked the bank to send me proof that my account is closed to no avail,i simply get told that i cannot be helped because my ID is not valid,yet i opened my home loan with standard bank using it!When i went to a standard bank branch to query my Fica status,i was informed that my status is up to date,and that it was a **** requesting Fica documents. My accounts have now been moved to another Bank. I had a problem with my account which i am not allowed to discuss,this has placed me behind 1 month on my home loan and all my debit orders,yet i cannot be helped because my ID document is not valid, Is it possible that a resolution to this matter is found?

From: Chamane, Nomfundo N <***> Date: Thu, Feb 20, 2025 at 5:10 PM Subject: Latest ID required To: *** <***>

Good day Miss Smith Thank you for taking my call this afternoon . Please send me your Green barcoded ID issued on the 11/01/2001 ,we still have the one below on your profile. Unfortunately your application couldn’t be released automatically for funds, since our system is linked to the Department of Home Affairs can detect if the ID we have on file differs from DHA information. Regards Nomfundo Chamane

Prestige Banker KZN

Tel : +27 (0) 10 *** | Email (***) | www.standardbank.co.za Standard Bank / South Africa / Member of Standard Bank Group For Escalations : Andiswa Rantsatsaile Manager KZN Prestige Banking Tel : +27 (0) 10 *** ***

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Standard Bank Group Chamane, Nomfundo N <***> Date: Wed, Mar 5, 2025 at 8:48 AM Subject: FW: Latest ID required To: *** <***>

Good day Miss Smith Trust this finds you well. Please kindly be advised ,as per our conversation on the ,I’m unable to proceed with your application as we require your recent ID issued in 2001. If you didn’t collect the ID document ,you will need to apply for a new ID and we can only assist once you have received the actual ID . Our system cannot be overriden as it is linked to the Department of Home Affairs and this has flagged as outstanding for FICA ,as per below email. Thanking you in advance.