Standard Bank's terrible Call Centres

On Saturday 2 Oct I spoke to a call centre agent in the Std Bank Business Call Centre. During the security check process simple questions such as do you own a registered property and do you have a credit card were asked - the type of questions an individual cannot get wrong. The security check was failed to my surprise. I immediately asked to speak to the call centre team leader as I was shocked that a bank could have the incorrect info to such questions. This is paramount to any security check after all - correct info. After explaining the situation to the call centre team leader, I was promised that I would receive a call with feedback before 13:00. I never heard from them again. After several phone calls later on, I was told that the business team stops operating at 13:00. I have to phone back on Monday. The service, communication and ability to handle a basic request was shocking.