Standard Bank's system for client details continues to fail and that causes bad service on IB3 certificates

After trying for many years to get email or land-mail right at Gezina Branch, last year I stood in a long queue at Jacaranda Branch until I was promised this was at last sorted: My current email-address was verified and linked to my investment account, everything was FICA compliant and I would in future get my IB3 Tax certificate by email. However once again this year I received nothing and I am therefore unable to do my tax-return due to Standard Bank. I have now had enough, no more phone-calls and branch visits, it is time for Standard Bank's service system to start working properly. My email address has repeatedly been verified and linked to my investment and I insist on receiving my IB3 tax certificate on time every year from now on. No phone calls please, you have my email address verified on your system (repeatedly) and you must please use it: janmconradie at gmail dot com. Tell me what more I must do or provide, but I am done doing this over every year to no avail. Regards JM Conradie