SM
Susan M
1 reviews | Active since Apr 2021
21 Dec 2021, 06:55
Standard Bank's sub Standard Service
Standard Bank, I requested that my current account be unblocked weeks ago. Around 7 December to be exact. No one has contacted me. I had to do the chasing. I am fed up. I have funds in that account that need transferred to my new account but no one is budging. It's almost Christmas and I need to use that money for stuff for my kid. So what must happen now?
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
21 Dec 2021, 09:16Dear Susan M
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply21 Dec 2021, 09:16
Official
Dear Susan M
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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***
SM
Susan M's updateReviewer Update
22 Dec 2021, 11:06Hello,
I went to your branch was assured this matter would be resolved by end of business yesterday. It was not.
Today I am the one chasing again. I admit I was under debt review. I've been cleared. But now a collections lock has been left of on my account despite me not owning Standard Bank anything! I'm being bounced from the Collections to the Debt review department with no response. Can someone please remove this block from my account so I can take my business elsewhere. You cannot tell me that I have to chase you for such a simple task.
I want my money today.
I went to your branch was assured this matter would be resolved by end of business yesterday. It was not.
Today I am the one chasing again. I admit I was under debt review. I've been cleared. But now a collections lock has been left of on my account despite me not owning Standard Bank anything! I'm being bounced from the Collections to the Debt review department with no response. Can someone please remove this block from my account so I can take my business elsewhere. You cannot tell me that I have to chase you for such a simple task.
I want my money today.
SM
Susan M's update22 Dec 2021, 11:06
Reviewer Update
Hello,
I went to your branch was assured this matter would be resolved by end of business yesterday. It was not.
Today I am the one chasing again. I admit I was under debt review. I've been cleared. But now a collections lock has been left of on my account despite me not owning Standard Bank anything! I'm being bounced from the Collections to the Debt review department with no response. Can someone please remove this block from my account so I can take my business elsewhere. You cannot tell me that I have to chase you for such a simple task.
I want my money today.
I went to your branch was assured this matter would be resolved by end of business yesterday. It was not.
Today I am the one chasing again. I admit I was under debt review. I've been cleared. But now a collections lock has been left of on my account despite me not owning Standard Bank anything! I'm being bounced from the Collections to the Debt review department with no response. Can someone please remove this block from my account so I can take my business elsewhere. You cannot tell me that I have to chase you for such a simple task.
I want my money today.
SM
Susan M's updateReviewer Update
22 Dec 2021, 13:49The matter was resolved. Thank you. And a big Thank you to Nompumelelo for her hard work and patience with me.
SM
Susan M's update22 Dec 2021, 13:49
Reviewer Update
The matter was resolved. Thank you. And a big Thank you to Nompumelelo for her hard work and patience with me.