FL
Frikkie L
1 reviews | Active since Oct 2012
18 Nov 2020, 08:21
Standard Banks Star Employee
Dear Standard Bank, I am writing this review to thank Gontse Legodi. I am a prestige banking client but have not made use of the prestige bankers before. I was applying for a bond substitution and Gontse supported me all the way. She was always available, responded timeously and delivered an exceptional professional service throughout the process. It was really a pleasure working with her and she is a great asset to your company. Thank you again Gontse for helping me through all the glitches and being there.
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Replies (2)
Standard Bank's replyOfficial
18 Nov 2020, 11:32Dear Frikkie
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply18 Nov 2020, 11:32
Official
Dear Frikkie
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
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Frikkie L's updateReviewer Update
18 Nov 2020, 13:17There is nothing to address, I was giving Gontse credit for her exceptional customer service. She helped to fast track my process and I am extremely impressed with the service I received from her.
FL
Frikkie L's update18 Nov 2020, 13:17
Reviewer Update
There is nothing to address, I was giving Gontse credit for her exceptional customer service. She helped to fast track my process and I am extremely impressed with the service I received from her.