Standard Bank’s staff who are lazy to do their admin and to complete a task with a client will rather prefer not to contact the client instead contact an attorney to make circumstances worse for the client with lies.

From: BEVERLY PAULSON <***> Sent: Tuesday, October 21, 2025 10:48:34 AM To: Mackenzie, Octavian O <***>; Parker, Tasneem T <***>; Ismail & Dahya Johannesburg <***>; Ismail & Dahya Cape Town <***>; Ismail & Dahya Attorneys <***>; *** <***>; Ami Dudley <***> Subject: Letter from an Attorney - B Paulson ***

Caution: This is an external email and may be malicious. Please take care when clicking links or opening attachments.

Good morning everyone

Reference Nr ***

Kindly find the attached documents for your attention.

Firstly I would like to express my dissatisfaction with your staff whom you use in your Callcentres as well the people whom you use as collectors.

I thought this chapter is behind me to my surprise to receive this letter yesterday.

Mr T Brits got in contact with me on 27 August 2025. I had to make an urgent payment of R8000 to prevent any further action against me and from there to be able to make a payment arrangement. I had to pay that amount before 03 September 2025. My daughter assisted me with that amount and it has been paid before 03 September 2025.

Mr T Brits contact number *** never got back to me. I sent him a WhatsApp message on 3 September with my bank account details to proceed with the debit order payments. His response was that he will assist as soon as he has internet he never got back to me.

I went to my bank which is Capitec to make arrangements for a stop order payment of R5000 to go off every month which started on 26 September 2025.

I never got any communication from anyone up till now, the surprise of a letter from an attorney.

Could you please liaise with Mr Brits to find out why I’m handed over to an attorney please, because I’m not going to deal with the attorney at all. I didn’t run away or said that I will not pay the vehicle.

The simple reason I skipped payments was that I didn’t work I was unemployed since March last year and only got a proper decent job July 2025. When I contact your Callcentre and they called me I asked them to spread my payment term to a longer term they refused to assist because according to them I’m already on the maximum payment term.

Could you kindly liaise with Mr Brits and the attorneys I’m going to take this matter further on all social media networks, because when your finances is good you are special to the bank but when things are not well financially they refuse to assist.

Please liaise with your stafff who does the collections and who contact the offices of the attorneys please to sort out this mess.

I’m extremely disappointed nobody from the bank contacted me nobody I just got this letter.

I’m not going to deal with an attorney because I already started to make payments and I’m not running away. Mr Brits didnt do his part to assist me not at all and I don’t know who proceed with an attorney but that person will have to sort it out please with immediate effect,

I will take this matter to all social media platforms.

Kindly find the attached documents and communication for your attention.

I will never do business with Standard Bank never ever again.

This was the communication between myself and Mr Brits on 3 September 2025, he never came back to me.

Ek sal terug kom na u toe. Baie dankie wanneer u kan ek waardeer het net gedink om solank daardie inligting vir u aan te stuur Sal so maak sodra Internet aan is. Baie dankie Mnr

Kindly find the attached documents for your attention.

On 29 August I made an arrangement with a Callcentre representative of Standard Bank I had to pay R2500 just to prevent the account to proceed to collections. The Sunday after 29 August I made the payment.

Not long after that I received the WhatsApp from Mr Brits he needed to collect the vehicle. He indicated that I need to make a payment of R8000 to prevent any further issues. He was supposed to send me documents which I had to complete to request a lower installment amount. I told him I can afford R5000 per month no need for a lower amount.

He never got back to me. On 3 September I sent him proof of my bank details to debit my bank account with R5000 per month.

He just rep**** he doesn’t have internet he will sort it out when he has internet. Up till today no word from him. I went to my bank to as to assist me with a stop order for the amount of R5000 to go off every month from 26 September and every month on the 26th.

Now a letter from an attorney what a surprise. If you don’t sort Mr Brits out and this attorneys I will take this matter to social media on all social media platforms.

Kind regards

From: Ismail Teladia <***> Date: Fri, 24 Oct 2025 at 11:25 Subject: RE: Letter from an Attorney - Beverly Paulson *** To: BEVERLY PAULSON <***>

Good day Mrs Paulson

The email below refers.

Kindly take note we have escalated the matter to our client (Standard Bank), we confirm we have received instruction as at 14h00 on this even day to pend legal action, as we have informed them of your full story and payments of R8000, for now we confirm they are looking into your matter and no legal action will continue.

Should our offices receive further feedback or require certain information from you, we will in turn inform your and keep you upto date.

We trust the above is well.

Regards,

Ismail Teladia – Associate Attorney

_____________________________________

Tel: +27 (0) 10 *** (ext 3005)| Email: ***

From: BEVERLY PAULSON <***> Sent: Tuesday, 21 October 2025 15:52 To: Ismail Teladia <***>; Ami Dudley <***> Subject: Re: Letter from an Attorney - Beverly Paulson ***

Caution: This is an external email and may be malicious. Please take care when clicking links or opening attachments.

Good Day

He is working for Standard Bank you can call him on the number which I provided or you can contact Standard Bank, he is working for them. He is not doing his work and admin properly but he is good in rattling vulnerable human beings instructed by Standard Bank after I had conversations with the callcentre staff of Standard Bank.

They do not make notes and communicate with their colleagues as a result Mr Brits got involved unnecessary where he did the same my goodness and now a surprise letter from your office too. This is the last straw I’m not going to leave it like that unless you’re not going to sort this mess out as a result my name is in red all over.

I will take this matter further on all social media platforms if this is not going to be sorted out. Watch this space.

People think it is their right and privilege just to do to others as they pleases.

I’m going to take this matter further on all social media platforms if the person or people who decided to hand me over to an attorney without any communication.

That is not the way we do things I’m very sorry.

Kind regards

Beverly Paulson

From: Mxolisi Tshabalala [***] Sent: 2025/10/22, 12:24 To: *** Subject: RE: COMPLAINT- REFERENCE ***1 (MRS BEVERLY PAULSON)

Dear Mrs Paulson

Thank you for bringing your concerns to our attention. We acknowledge receipt of the complaint.

We take all complaints seriously and are committed to resolving the matter promptly. We have logged your complaint with reference number ***1 and due date of 27 October 2025.

Our team is currently investigating the matter, and we will be in touch with you soon to provide an update. Please be assured that we are working diligently to address your concerns.

If you have any additional information or would like to discuss the matter further, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Kind regards SB-Logo-Medium-copy Mxolisi Tshabalala Complaint Resolution Centre Personal and Private Banking South Africa Tel: +27 (0) 860 101 101 / www.standardbank.co

Mon, 27 Oct 2025 at 15:54, Mxolisi Tshabalala <***> wrote: Good day Mrs Paulson I hope this email finds you well.

We thank you for your patience whilst we were attending to your complaint with ***.

Please note we have feedback on the complaint. We have attempted to contact you on mobile number to discuss same however we are unable to reach you.

Kindly confirm your contact number the convenient time we can call you.

I trust you find the above in order. Kind Regards SB-Logo-Medium-copy Mxolisi Tshabalala Complaint Resolution Centre Personal and Private Banking South Africa Tel: +27 (0) 860 101 101 / www

I am actually very disappointed in Standard Bank after I spoke Mxolisi today from Standard Bank, because I was not given a fair chance to give my side with regards to the lies instead their investigation was only done with their staff member Me T Smith who told them a lot of lies. Since day one he got in contact with me I saved his nr on my cellphone as a result I can see if he calls me. He only called me on 27 August and that same evening I called him back and on 29 August I called him again and he was so rude and abrupt with me on the phone which I mentioned to my daughter.

On 3 September I sent him a WhatsApp message with my bank details to go ahead to arrange for the debit order. He just told he will assist when he has internet and he never got back to me or for that matter with my daughter.

I decided to go to my bank to arrange for a stop order of R5000 per month effective from 26 September which went off from my bank account and every month on the 26th of each month.

Just to receive a letter from an attorney Standard Bank handed me over to an attorney but nobody as in nobody contacted me at all. Standard Bank told me that their staff member Mr T Smith told them that he called me on several occasions but couldn’t get hold of me and he sent me documents which I had to complete. He never called me the last date he called me was on 27 August and never again. He never sent me any documents and conveniently he just hand me over to an attorney. If he tried to get hold of me why didn’t he sent me a WhatsApp message or asked my daughter. Nothing at all. It is rather sad that Standard Bank employ people who can lie like that and get away, because I would’ve been without a car today if I didn’t sent that e mail to Standard Bank and the attorneys to express my concerns with regards to the service I received from Mr T Smith and when my daughter asked him what n 21 October why the letter from the attorney he sent as very abrupt with her. He is lazy to complete his administration processes and conclude his tasks and the easiest way is to damage innocent and vulnerable individuals future and actually he has nothing for the client just to earn his paycheque every month.

I’m disappointed in Standard Bank because they should’ve had us on a conference call to hear my version too. Why would I ignore his calls he is part of my contacts and I reached out to him he just never got back to me but he has the odesity to lie and say he tried to get hold of me and sent me documents to complete which he never did my goodness. The following messages my daughter sent him and look at his replies to her:

Good morning Mr Brits Sure, I'll take your call whenever you able to call me 09:35 • Forwarded Morning I checked and the account is no longer with me.you need to call the bank. Sorry 09:35 So, I don't understand how it ended up at the lawyers now ... I believed this was resolved according to how you explained to me

19:36 < 23 Ami Crystal-Ann Dud... UY.JO My mom reports that she has made a stop order for the debit order of R5000 per month for the past 2 months As it was never processed and sorted as it was supposed to... Who is at fault here? I still haven't received an email from you regarding the matter.. May I ask for your full name and surname please Mr Brits? I'd like to do a property

regarding the matter.. May I ask for your full name and surname please Mr Brits? I'd like to do a proper enquiry into who is behind with their admin .. because this now has grave implications and consequences... I believed this matter is resolved 09:35 • Forwarded You can contact the bank they have my full details.

I am very upset because people don’t care about the future of others. The bank told me today that the attorneys will not proceed with legal action but it is pending which is an unnecessary matter on my name and if Me T Smith could just be honest when Standard Bank contacted him to do their so called investigation. It is a concern that people like Mr T Smith get away with lies and destroying peoples lives and future is really disturbing and the bank believed him the way Mxolisi revealed to what Mr Smith told them. They should’ve asked him to proof how he sent me the documents because he never sent me any documents. When I spoke to him on 29 August he told me that I can apply to reduce my installment and I told him I don’t want to do that because I can afford R5000 per month. He never called me or spoke to me on WhatsApp or contacted my daughter never. I’m so sick and tired of the way people can just do as they pleases but if I didn’t send that message mail to Standard Bank I would’ve been without a car and owed the bank and attorneys too.