Standard Bank's slogan "It Can Be"....What? Absolutely impossible to do banking here?

Standard Bank's total disrespect for their customers shines thru in having a "Customer Service" line, BizDirect, which can remain unanswered with temper-enhancing jangly muzak for 25 to 35 mins. This is not a once-off happening, it is the norm. The Complaints Resolution person was unable to "resolve" my complaint. Their Facebook Messenger contact person told me to DM my query, having read it on DM. Eventually, that person told me the appropriate dept. would contact me. This was over an hour ago. The contact number on the letterhead of the staffer I was trying to contact "does not exist". The contact number of the Escalation Manager, on the same letterhead "does not exist", the cellphone number of the same Escalation Manager, as per the same letterhead, remains unanswered. The contact number for Standard Bank Head Office Cape Town, as per their own postings on the Internet "does not exist". The email given on the 'net of Standard Bank CEO, Sim Tshabalala, as *** "does not exist". You are not allowed to be put thru to your branch......because "staffers cannot answer clients who phone in in case they have customers in their office". Sooo...I'm expected to drive twenty minutes each way, if I'm lucky with the traffic, and then to wait who knows how long in a queue in the Branch, in order to speak to a staffer...because they are too busy to speak to me via a phone call. I DID speak to someone at BizDirect three-quarters of an hour ago, who told me the person I wanted to speak was "busy". His/her red light was on on Teams, but he/she would phone or email me as soon as he/she is available. Riiiiight....just as well I wasn't holding my breath. This Bank is a complete CIRCUS these days. We have over thirty accounts, mostly between twenty and FIFTY years old. Furthermore, my partner, my brother and I are all SHAREHOLDERS of this Bank. How bad is it when you cannot honestly recommend your own Bank (as apart from the place where you bank) to other people because its Customer Service is absolutely TERRIBLE. I feel this Customer Service matter should be placed on the Agenda, for a thorough investigation, for the Annual General Meeting in June 2025.