Standard Bank's SHYFT will not help you

I am South African and a long-time customer of Standard Bank, living in Thailand for 3 months. I joined Shyft, made a transaction which apparently 'failed' to arrive in my bank account here. Apparently Bangkok Bank sent back the funds to my Shyft account without giving a reason. I asked staff at Shyft to find out why this happened and Shyft just said that I had to speak to the bank here. The bank here says funds never came to Thailand - yadda, yadda. I tried to talk to bank here in Thailand without success and asked Shyft to intercede and ask them the reason why funds were returned and I was simply told - sorry, we cant really talked to bank in Thailand so you must do it yourself. I am extremely disappointed in Shyft's response of 'we cant help you' - once again Standard Bank's customer service has let me down! Time to change banks. Thank you for nothing but a really bad experience and I will go to one of my other banks to transfer my money from South Africa to myself here in Thailand.