STANDARD BANK'S SHOCKING SERVICE

For the first time in 3 years I visited my local branch of Standard Bank which was Hout Bay but now relocated to Constantia Village which for me is over 9 km away, only to find that 2 consultants were on duty for a their numerous customers, who, at this stage of covid are still made to weather it outside before being allowed to enter and wait further. Waiting for half an hour I had to deal with a disrespectful Consultant with an attitude, she wouldn't give me her name when I told her I wanted to make a complaint, I was told by the 2nd consultant that the complaints book could not be found. The bank wants me to deal with them online which I initially tried to do but was falsely told my credit card had been stopped and only a branch could rectify the situation.