Standard banks shocking customer service centre hold times

I wish i could chose zero stars.

I'm on a cell c contract where if I call 0860 numbers I get charged ontop and above of my contract. Thats fine, but whenever I call standard banks "customer service centre" I have to hold for 20minutes which costs me a fortune. Today ive tried three times already. Two 20min calls and 1 5min call and now ive spend almost R200 waiting and i still didn't get helped. I made a payment of a lot of money and I need to see why I can't send a pop. This is alotnof my money on the line and now I must spend even more money trying to make sure the money is transfered ok. Ive used my sb app but I can't send a pop. Whose liable for that money??? Ive been trying for over 2 hrs to contact sb between fb messenger and trying to call.