HM
Henk M
1 reviews | Active since Jul 2022
11 Nov 2023, 08:06
Standard Bank's service stinks.
I have been trying to get hold of Standard Bank to access information on my home loan. After 15min on the telephone I was requested to rate the service and after that the call was terminated. SBSA is the epitome of the worst service I have experienced in banking. I have all ready closed one home loan and thinking about closing my other accounts as well.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
11 Nov 2023, 08:27Dear Henk
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Nov 2023, 08:27
Official
Dear Henk
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
11 Nov 2023, 17:01Dear Henk
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Nov 2023, 17:01
Official
Dear Henk
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 Nov 2023, 10:51Dear Hendrik
We appreciate you taking our call.
To help us further, kindly send us a screenshot of what you can see under your home loan account on the App right now.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
We appreciate you taking our call.
To help us further, kindly send us a screenshot of what you can see under your home loan account on the App right now.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Nov 2023, 10:51
Official
Dear Hendrik
We appreciate you taking our call.
To help us further, kindly send us a screenshot of what you can see under your home loan account on the App right now.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
We appreciate you taking our call.
To help us further, kindly send us a screenshot of what you can see under your home loan account on the App right now.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***