Standard Bank’s service is far more worse than that of the Government

Standard Bank never ceases to amaze me when it comes to service, one could swear that Standard Bank is owned by the Government because of the poor service. I app**** for debt review in 2017 and my payments were being handled by the debt counselor, last August I terminated the services of the Debt counselor and decided to pay my creditors directly, from the time I took over my account I have not received a single statement from Standard Bank yet I’m making monthly payment, to this day I don’t know how much I am owing Standard Bank. On 21 January 2021 I sent an email to *** requesting my statements as well as the amount owing and I didn’t even get an acknowledgement email nor a response. I made a follow up on 29 January 2021 to follow up and till this day Standard Bank hasn’t bothered to action my request, what is so difficult with sending me my monthly statements it’s not like I’m requesting a loan or anything all I want is my statements and the amount that I am owing. I have always known that Standard Bank’s service is poor hence I cancelled my Cheque card on day 2, the service offered by Standard Bank is far more worse than the services rendered by Government. I have never seen such an *********** bank in my life, can’t wait to paid off my account so I can leave Standard Bank for good I’m really fed up