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Abel R
1 reviews | Active since Mar 2014
04 Mar 2019, 11:30
Standard Bank's service delivery horrible
The service is terrible. I have been trying to open an account since 08/11/2018 and the only communication I received thus far was from a relationship manager that forwards my details to a banker and then it stops there. I have been banking with them for almost 20 years and I am shocked how poorly the service is.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
04 Mar 2019, 16:09Hi Abel
Thank you for posting your comment.
We apologize for the inconvenience and undue frustration, this has caused.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply04 Mar 2019, 16:09
Official
Hi Abel
Thank you for posting your comment.
We apologize for the inconvenience and undue frustration, this has caused.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kind regards
Complaint Resolution Centre
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***
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Standard Bank's replyOfficial
07 Mar 2019, 10:26Dear Abel
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply07 Mar 2019, 10:26
Official
Dear Abel
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
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Abel R's updateReviewer Update
25 Mar 2019, 11:16Good day,
Thank you. Thapelo Mokuena has been assigned to my account and has sorted everything promptly. I am very happy with the service I received from him thus far.
Kind regards
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Abel R's update25 Mar 2019, 11:16
Reviewer Update
Good day,
Thank you. Thapelo Mokuena has been assigned to my account and has sorted everything promptly. I am very happy with the service I received from him thus far.
Kind regards