KG
Karen G

1 reviews | Active since Apr 2022

02 May 2025, 17:23

Standard Bank's reputation is worth less than R***

To the bank R29,600 should be petty cash. To me, it is more than 1 month's salary and I saved up over months and raised funds to use in the Netherlands where we participated as Proteas in an international wheelchair dancing competition. Due to the theft of all the money saved in your bank, as I naively thought it was safe there, i and the persons who assisted us while overseas, are now ddeply in debt.. The *****ulent call came from a mobile phone which identified itself as Standard Bank and the caller claimed to be from Standard Bank ***** Division and clearly knew exactly what was in all my accounts. They also had my personal data linked to the account. As is standard practice in Standard Bank, they asked relevant personal verification questions that related to my banking and personal information. This was the same as every call I have had from Standard Bank before the introduction of the verification message. I hope this better explains what happened for my appeal. Standard Bank informed on Wednesday that they will not be reimbursing me at all, plunging me deeper into debt.

Regards Erika Geerthsen

0
Replies (1)
Standard Bank
Standard Bank's reply02 May 2025, 17:51
Official
Dear Karen, 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Our complaint sresolution team will further investigate this case.

Kindest regards, 
Standard Bank Hello Peter Team 
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