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Antonio D
1 reviews | Active since Jun 2011
05 Sept 2025, 07:49
Standard Bank's Reluctance to Close Accounts
Why is it that you apply for credit they assist in within minutes but you want to close an account its an issue. Yesterday we called to get a settlement amount and was on hold for 30 minutes. We hung up and called again and chose the option to open a new account and yes they answered within 30 seconds. This is appalling They want to keep you in debt so they can continue to milk you for every cent.
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Replies (2)
Standard Bank's replyOfficial
05 Sept 2025, 09:12Good day Antonio,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Sept 2025, 09:12
Official
Good day Antonio,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Antonio D's updateReviewer Update
08 Sept 2025, 20:17*******. We received an sms with a complaint reference number and shortly after that another sms just saying matter has been closed with NO FURTHER or ANY assistance or communication. We will close this account soonest and rid ourselves of your **** customer services.
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Antonio D's update08 Sept 2025, 20:17
Reviewer Update
*******. We received an sms with a complaint reference number and shortly after that another sms just saying matter has been closed with NO FURTHER or ANY assistance or communication. We will close this account soonest and rid ourselves of your **** customer services.