GH
Graham H

1 reviews | Active since Mar 2014

10 Feb 2019, 19:52

Standard banks RCA nonsense

So i opened a revolving loan with Standard Bank. I asked for R60 000 as im getting married end of February 2019. Ive been making payments for the wedding as the weeks click down. I now tried to make a payment with the last R5000(internet banking tells me i have R4910 available)left of the loan and im getting a RCA amount has been exceeded. What the hell. I asked for R60 000 because thats what all the wedding stuff will come to. And now im falling short. So why did i open a dam loan if i cant get the full amount i asked for. And the consultant never told me of this RCA or that i wont get the full amount i asked for. This had made me and my Fiancè very uneasy. And standard bank is going mess this wedding. Thinking i should move to another bank because of this,customer of 25years and this is how im treated.

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Replies (3)
Standard Bank
Standard Bank's reply11 Feb 2019, 05:50
Official
 Thank you for posting your comments.  Your matter was escalated accordingly.  We will revert to you as soon as possible.  Kind regards  Clint Chetty Complaint Resolution Centre
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GH
Graham H's update11 Feb 2019, 11:45
Reviewer Update
Has it really been escalated? i cant change my wedding date
GH
Graham H's update13 Feb 2019, 13:20
Reviewer Update
Just what i thought, it is now the 13/02/2019 and still not heard from Standard bank. This bank is a joke, 25 years customer, your treat your customers like ****. *********** service