Standard Bank's poor service is consistent

It is now one year later and Standard Bank's normal irresponsible saga continues. Now my Credit cards need to be renewed. I followed all the processes as requested and it was confirmed that both cards (including the spouse card) will be delivered by courier and guess what, one card delivered. The spouse receive an SMS to collect her card at the branch which I was avoiding. My question is, why communicate with my spouse as this is my account. Secondly, it was confirmed, (all calls recorded as proof) that both cards would be delivered and only one was delivered. The consistency of poor customer service reigns supreme here. My emails are going from one division to another, like our government, where no one takes responsibility. So now again, I have to take next steps with ombudsman and hope that this issue gets resolved and that customer service receive priority going forward. Once again, whenever I deal with a human at Standard Bank, they fail which proves that management don't really care about service delivery and not training their staff, only about their salary at the end of the month. Only dealing with online services and automatic services, do I get satisfaction. I challenge a senior person to contact me, knowing that this is an impossible request