Standard Banks poor customer service

Worst customer service from Standard bank, no reply call, no e mail relating to issues on product. There is a banker that should be allocated to prestige banking per the advertised products, however this does not happen in reality and i have not received a call from anyone yet since they phoned me 2 weeks ago. After phoning me i received an e mail to inform them when i am available for a call which i rep**** immediately and since then no call has come through. The service at Standard Bank has decreased to an extremely low level.