Standard banks poor customer service

This is not the first time im complaining about the same issue.About 4 month ago i app**** for a credit card to be told im declined as i have a judgment on my name within standard bank.I was told by Zimkita from promenade mitchells plain thay she will call me as i took her my credit report to show that its not on my profile.She promised to make contact with me after i had to leave work early and go back to the bank more than 2 times.I went back the 4th time Zimkita wasnt in they gave mre Lorna.She told me the process was not follwed correctly and that Zimkita left no notes so she has to do the application again(which affected my credit score again).She told me im declined and also said i have a negative status within standard bank due to an old savinhs account.I told Lorna same as i did Zimkita if there was an amount to pay on the saving account i can do so as im not uaing it.I was advice by standard banks consultants to change to a access account not to pay so the savings xan be closes.Lorna too never called me as she too promised to ph after I've been to her also more than twice.she told the 2nd time shes waiting on the credit department then she will call me.Its been how long still no feedback.Is this how my bank care for me.The only reason i wanted a credit card was to build my credit record so i can get a homeloan in future.My bank,standard bank where my salary gets paid into gives me such poor service yet the other financial institutions are more than willing to assist.The only reason i was tolerant was like i said my salary gets paid into your bank.From the looks of it i guess i have to explain to my employer the reason i want to change the bank my salary get paid onto is dua to poor service.As at our company we value our clients and business.As thats how business grow is by giving good service and ti go the extr mile.Im really disappointed with standard banks poor customer service