1 reviews | Active since Feb 2018
Standard banks poor customer service
Standard bank South Africa delivers such poor customer service. They simply "froze" my account without informing me of their actions prior to doing so. Imagine my embarrassment waiting to pay my bill at a restuarant and hearing that it has been declined knowing that there is money in it!? You cant inform me that the account is frozen but you can call hundered times a day to sell products. This is not the first time that I have had issues with this bank and im definitely switching to another one. After being a loyal prestige customer for years - I have had enough with your pathetic services. Is this how you treat "prestige" customers?
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
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We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Clint Chetty
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Clint Chetty
Complaint Resolution Centre
***
*** (fax)
***