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Anne H

1 reviews | Active since May 2010

06 Sept 2022, 14:50

Standard Bank's poor customer service

I used to receive an SMS every time I logged onto my account - an important security feature. Similarly when I used Instant Payments the beneficiary used to receive an SMS with their voucher number. For some reason, these notifications are no longer being received. I have tried calling the bank - and having them call me - unsuccessfully. I have also used the email query option - which promises a reply within 48 hours - again with no success. I am now resorting to giving them a poor review for non-existent customer service.

0
Replies (4)
Standard Bank
Standard Bank's reply06 Sept 2022, 15:06
Official
Hi Anne

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
*** 
AH
Anne H's update07 Sept 2022, 14:36
Reviewer Update
So this was the response from Standard Bank. It makes no sense and does not answer my query:

Good day Miss Anne Hutchison

Thank you for allowing us the opportunity to look into your matter.

Please note that this changes went live Monday 8 August. We have enhanced our security on our platform and that everything is working as intended. We sincerely apologise for the inconvenience caused.

Regards

*****ba Wendy Tambuki
Digital Client Experience, Social Media Moderator, Social Media
/ www.standardbank.com

Standard Bank / South Africa / A member of Standard Bank Group
AH
Anne H's update07 Sept 2022, 14:37
Reviewer Update
The reference number is ***
Standard Bank
Standard Bank's reply07 Sept 2022, 23:35
Official
Hello Anne

We will follow up with our team.

We will get back to you with further feedback.

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
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