Standard Banks pathetic Swift / Forex department

Is there a worse bank in S.A?....I highly doubt it, particularly when it comes to Standard Banks Int'l Swift payment division. Receiving an email stating that "Payment will be terminated" without a clear explanation is deemed good business practice from this department. There are no contact numbers so one cannot speak to anyone to resolve the matter emails invoke nothing but automated replies some of which state that the mailbox is not monitored. As for my so called business relationship manager...well enough said. Standard Bank has zero understanding of business banking and customer service and are clearly not interested in improving, so after the last two complaints and now again, It's time to move on.