Standard Banks Pathetic Service to a new Customer

I purchased a vehicle in Feb 2015, my first installment suppose to be on the 27th March. I received sms' and calls to pay immediately and that I am in arrears. So I called the call centre to check my contract and after being pushed from pillar to post i still have no feedback. SIMPLE QUESTIONS CAN NOT BE ANSWERED. 1. If i was suppose to pay in Feb, why did the debit order not go through. 2. My arrangement was for the 27 march, who made that mistake and what's going on now?<br> I am awaiting feedback... no one calls back. No supervisors or management is available. How can you treat your clients like this? Will this affect my credit history... i want answer.... Can someone take ownership?