Standard Banks Pathetic customer service and follow through

I tried doing an application on the banking app which kept bombing out, i called the call center and was told that the app had a glitch and it was then done telephonically on Monday the 16/11/2020. Everyday thereafter, i have been the one who has had to call in to get feedback on the status of the application. On one occasion I spoke To Simphiwe, who said he would check and call me back, to date i am yet to hear from him. the next day i spoke to Lorenzo who said my docs had not been received which is 4 days after the fact i might add and i send through the documents while on the call. he escalated it and said i would be called back and shocker nobody contacted me. I then spoke to the team leader Charlene who said that they would check for my documentation by 9:30 am the latest on 21/11/2020 and another wowzer no call or feedback and when you call they say the department is closed etc. one consultant told me the admin department had a 2 week delay on paperwork yet they get the Saturday off ... hmmmm and then today i spoke to someone who placed me on hold to check with admin and ignored the call until 45min later when i disconnected as it went to IVR to rate the experience. I called back and asked to speak to the Team leader (Rachel) who said i will only get feedback on Monday as the department is closed... so who is lying and who is telling the truth. Frustrated customer