Standard Bank's pathetic customer service!

Good day! I'm writing from Windhoek, Namibia. I've got a cheque account at Standard Bank ZA, Potchefstroom. I'm keeping the account for when my pension pays out and because my mother has signing rights on my account, and receives her one pension in the account as well. I use the credit card to sign in to my account. On the 6th September I contacted Standard Bank ZA, regarding my credit card which has expired. After being transferred to several different people, one lady, Millicent, finally helped me and a card was ordered. She confirmed the address it had to be sent to (Standard bank Maerua Mall, c/o Centaurus & Robert Mugabe St). This call lasted 45 minutes! She even called me back, confirming that it would cost R450 for delivering to Namibia. I confirmed that it was fine. In October 2023 I tried to follow up, spending another 30 minutes trying to get somebody to help me. Thulani Moyo helped me and informed me the card is still at the courier and again I was informed that it would be send to Windhoek, Namibia. We repeated the same procedure in November as well. On the 13/11 Lerato Ramokgopa helped me with option, but in the meantime Mxolisi Tshabalala contacted me and confirmed that the courier company will deliver the card the next day! He then sends me an e-mail informing me the issue has been resolved - the gall of it! AND an e-mail to evaluate the service I received. Of course there is no way in hell they'll get a good review - seeing as the issue still hasn't been resolved. Each time I'm dealing with another person and I'm left hanging when my card isn't delivered. Each time I have to write again. I can't afford to call each time! I can't sign into my account online or via the app. I don't have any other way to contact them beside calling (which takes ages to find someone to help!) or e-mail. They respond to e-mails, are very sorry for my treatment but nothing happens. The card is still at the courier and Standard bank Maerua Mall, Windhoek Namibia still hasn't received my card.

I'm at my wits end. How can I get my card delivered on this side. I could have paid off my credit card by now, as the funds are in my account, but seeing as I can't sign in I can't pay over the money. Will Standard bank repay me the interest they levied on my account? I'm fed up and where I'm usually courteous, I'm beyond that now. I'm down to calling them pathetic, they are a joke, worst service ever, how can they still have clients!? I want to call them idiots, but that would be an insult to those who seriously tried to help me, but between them and me receiving my credit card there is definitely a big black hole!

PLEASE!!! CAN SOMEBODY HELP ME???