Standard Banks pathetic call centre!

I can't understand why your calls are recorded for quality purposes and yet the quality of service you provide is so pathetic! I am trying to get clarity on an account I have with your bank and I've been transferred 6 times. Why don't you educate your staff to ask questions before they just assume the call has nothing to do with their department! And it's pointless going into the bank because those employees are just as pathetic!