Standard bank's non existance customer service

Item: Standard Bank
Rating: 1
Author: VHUGALA M

Your services is really disappointing and appalling to say the least. Today I got a call from a clueless agent of yours who didn't have even know the background of my query when I specifically asked to be called by a manager. Or are they too busy to resolve customer's issue

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

13 Aug 2020, 03:29

Hello Vhugala

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply13 Aug 2020, 03:29

Official

Hello Vhugala

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
**********
***********

VHUGALA M's updateReviewer Update

14 Aug 2020, 13:25

Still waiting for a resolution on my query . Standard bank's services is horrible and pathetic shem

VHUGALA M's update14 Aug 2020, 13:25

Reviewer Update

Still waiting for a resolution on my query . Standard bank's services is horrible and pathetic shem

Standard Bank's replyOfficial

24 Aug 2020, 10:00

Hello Vhugala

Thank you for allowing us the opportunity to look into your matter.

We confirm that the matter was dealt as an Ombudsman for banking services referral and resolved adequately.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply24 Aug 2020, 10:00

Official

Hello Vhugala

Thank you for allowing us the opportunity to look into your matter.

We confirm that the matter was dealt as an Ombudsman for banking services referral and resolved adequately.

Kind regards
Complaint Resolution Centre
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