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sundheer S

1 reviews | Active since Nov 2016

14 Jun 2023, 17:56

STANDARD BANKS LACK OF SERVICE

Standard bank does not give priority in assisting their clients, I've been trying since April 2023 for assistance and it is just a back and forth response with no help.

I call the call centre's and I keep getting transferred from one department to the next, where each department contradicts one another.

I tell them listen to the call I had with the consultant the previous day and they can't get access to that, so everytime I call I start from scratch and my day ends with nothing been resolved. I was meant to recieve an email today, it's over 5 hours and I still haven't recieved that email.

Im really thinking I should change banks and take my business where it is valued.

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Replies (9)
Standard Bank
Standard Bank's reply15 Jun 2023, 07:18
Official
Dear Sundheer

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority.

Please send us your ID number via private message  so we can check out your profile.

Looking forward to your response.

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply15 Jun 2023, 07:36
Official
Good Morning Sundheer

Thank you for writing back to us.

Our team will be in touch with further feedback.

Enjoy the rest of your morning!

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply26 Jul 2023, 07:56
Official
Hi  Sundheer 

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards 
 Standard Bank Hello Peter Team 
 *** 



sS
sundheer S's update31 Jul 2023, 16:02
Reviewer Update
Hi I would like to thank Thabisile Nxumalo for her assistance with my query.
Standard Bank
Standard Bank's reply31 Jul 2023, 16:06
Official
Dear Sundheer

Thank you for taking the time to rate us positively and give us such excellent feedback. 

We truly appreciate it. Have a lovely day further! 

Kindest regards
Standard Bank Social Media Team 
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sS
sundheer S's update13 Aug 2023, 14:13
Reviewer Update
Hi it's not even 1month and my account has been blocked again by your Insurance department, and this is starting to become a frustrating affair.

Please can this be rectified and the person responsible be dealt with accordingly.
Standard Bank
Standard Bank's reply13 Aug 2023, 14:16
Official
Hello Sundheer

Thank you for bringing this matter to our attention once more. 

We have requested the team to investigate and provide feedback. 

Please be on the look out for a call from our team. 
 
Kindest regards
Standard Bank Social Media Team 
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sS
sundheer S's update16 Aug 2023, 11:19
Reviewer Update
Good day can someone please give me feedback as to what is going on or when will this issue be rectified.
Standard Bank
Standard Bank's reply16 Aug 2023, 13:15
Official
 Dear Sundheer

We will follow up with our team.

We will be in touch with further feedback.

 
Warm Regards 
Standard Bank Hello Peter Team 
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