Standard Bank's lack of communication

Item: Standard Bank
Rating: 1
Author: Adrian D

I have beeing trying to do an inter account transfer from my current account to my credit card for over a week now. When I phone Standard Bank Business Banking, they state that they are aware of the problem, but cant give me a time for this to be corrected or a reason why this is happening. I have tried to do the transfers on several occasions now and phoned 3 times now. To save everyone the trouble & time, why cant they simply state on their website, 'We are currently aware of this problem and are addressing the issue with an expected turnaround time'.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

30 Nov 2021, 12:25

Dear Adrian D

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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Standard Bank's reply30 Nov 2021, 12:25

Official

Dear Adrian D

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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Adrian D's updateReviewer Update

30 Nov 2021, 13:46

Wow!!!! What a copy and paste apology with no directive on how this problem will be resolved, whatsover.

I now know what it is like to get a response from a robot with no personal touch at all.

Truly disappointed client.

Adrian D's update30 Nov 2021, 13:46

Reviewer Update