1 reviews | Active since Oct 2011
Standard Bank’s Insidious Larceny — Again!
Yet again Standard Bank engages in insidious larceny because the bank is institutionally incapable of giving clear, concise, complete, and accurate instructions in respect of its standard practices.
This time it is charging R61.00 itemised as “FEE-UNPAID ITEM ##” dated 30 May 2020. The fee in question relates to a debit order for a home loan repayment to cover which my current account had insufficient funds on 30 May. I don’t know what calendar Standard Bank uses, but 30 May is not the last day of the month, which is when the debit strike is scheduled to occur.
This morning, 31 May 2020, I transferred the debit order amount into the home loan, so all my repayments are properly up-to-date, as Standard Bank can easily verify for itself.
Thus, Standard Bank tried to deduct money from my current account before it was due, and now wishes to punish me for its own ineffable ham-fistedness and inefficiency!
This is unacceptable, and I demand a full refund of the R61.00 “FEE-UNPAID ITEM ##” deduction, failing which I will take the matter up with the Banking Ombudsman.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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So much for "Moving Forward" and "It can be." What a sad joke.
So much for "Moving Forward" and "It can be." What a sad joke.
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
My only reservation--and it's a serious one--is regarding the inordinate length of time it took Standard Bank to resolve an issue that should not have taken more than a day or two to sort out.
My only reservation--and it's a serious one--is regarding the inordinate length of time it took Standard Bank to resolve an issue that should not have taken more than a day or two to sort out.