Standard Bank's insensitivity coupled with incompetence.

Last year in April I made a transfer to Standard Bank in order to finalise transfer costs of my property into my name as my husband is late. On August 23rd i sent an email to Mollentze, Willem of Standard Bank Trusts querying why i have yet to receive feedback regarding the finalisation of the transfer. Said gentleman responded on the 24th of August and advised that The Transfer Attorneys are still busy with the transfer of the property and it appears as if it will be approximately another 21 days. He also mentioned that on that morning, received an email from them requesting the Bond Account Number. I responded on the very same day with the bond account number and thanked him for the update. To this day, I have yet to receive any updates from Standard Bank with regards to the transfer, because it has yet to be done. My son (Lundi) ended up going to Standard Bank directly to query the hold up. A Lesego Mo***eng than sent me an email detailing my son's visit and advised that the people allocated to my query were out of office and he will fami****ise himself/herself with the contents and than get back to me, I find this highly disturbing. A company the size of Standard Bank an with it;s infinite resources cannot function without certain people. Surely there are business systems in place for things like this? Also, the transfer was done almost a year ago to the day and I have not had proper dealings with Standard Bank. This issue is a very painful subject to me and my family because unwittingly, it opens up old wounds regarding dealing with the passing of my husband. One would assume that Standard Bank would be more sensitive especially this department considering that hey deal with such topics regularly. I would like to close this chapter without some added grief from Standard Bank.