Standard Bank’s *********** relationship bankers

4th of August l app**** for Covid-19 loan, 6th of August application was referred to Mo'azzam M Ebrahim our Relationship Banker to assist with the assessment. He was on leave, and made a call on the 28th to *** and was assisted by a lady from one of our African countries from the PE call center and advised that it was approved.

Yesterday 15th of September, followed with my banker on payment and he advised that they are having some errors on their Covid-19 applications. Today l’m supposed to pay salaries, he tells me my application was not processed as he did not receive any communication after l sent him an email with reference numbers and the excuse is he was on leave. What’s the use of a relationship banker if l’m not assisted, l didn’t think that a corporate company as big as Standard Bank will have such *********** people , furthermore, the lady at the call center confirmed it was approved, now we have 2 people contradicting each other which l find unacceptable. I’m a fan of Standard Bank but this kind of behavior is unacceptable now we have to suffer the consequences because of Standard Bank’s *********** staff!!!