Standard Banks INCOMPETENCE

Standard bank call center is so useless in a way that I czlled them n they told me go go to a branch n update my app which I did then on the app I was instructed to take a front n back pics of my identity document which I did. I called the call center again to tell them I have done all they asked then they rep**** by saying they r going to confirm with Home Affairs n get back to me but till today I haven't heard from them n that frustrates me cause I need to access my app n get an April screenshot of a payment I made to LUNO so I can withdraw from LUNO account. Its January, schools will open soon n how will I survive if they keep delaying me... Im so furious with their incompetence .