Standard Bank's inadequate courier Service Namely DSV Couriers

I prescribe to the Private Banking Facility Offered by Standard Bank however, one needs to be informed and also understand that although this may cover off on the day to day queries, it does not extend to the delivery of your Credit or Debit Cards due to the sub-standard service and inability of their courier service. My latest experience : My card was due to expire so therefore Standard Bank reissued the Card as expected and I was contacted by no less than three representatives of the company namely DSV Couriers with regards to the delivery of the said card. I explained that I would only be available after 16h00 in the afternoon and therefore my partner would be able to accept and sign for the card. They refused to accept this saying that the bank required me to personally sign for the card and that they could not accommodate any delivery in the late afternoons. I again explained to the representatives that I could not afford to take off work because they could not deliver my card as required. After the third call and lengthy conversations with persons who were unable to, or alternatively were not interested in listening, I eventually had to take time off from my busy schedule to pick up my card at the local branch. As I'm sure everyone knows this is never the best experience, as it is always inefficient and a total waste of ones time. When I visited the local branch I was informed that DSV Couriers handle the entire card deliver service for Standard Bank, end of story. So in summary, nothing is going to change and to be candid I really did not expect anything less than this type of "Suck it up and get used to it" type of answer. In my opinion the courier service needs to be changed, or the less than optimal service addressed so it caters for working people and especially when one pays a premium for the Private Banking Service. Discussing this type of issue with the local branch or even ones Private Banker is not going to change things as they are overruled by either corporate type thinking and no appetite to attempt to change the status quo. To this end, I am believe that the public should be aware of this issue and be prepared to receive the same treatment going forward.