Standard bank's inability to help ****med clients

HelloPeter, In October 2019 Eagles On High Investment had reported a ***** account at Standard Bank The Glen ***** department. A set of procedures was provided for Eagles on High Investment to follow in order for the company to receive back the money that we had asked to reverse ,thereafter Standard Bank required that we wait for at least 10 days to reverse the money from the ***** account even when they had proof that Eagles On High Investment was ****med. This has caused such great inconvenience to the company as we have been doing follow-ups every month since October 2019 with no progress till this day, instead the ***** Department chooses to blatantly dismiss this case continuously and choose to not be of assistance.