PZ
Phelo Z
1 reviews | Active since Jun 2024
13 Mar 2025, 21:30
Standard Bank’s ID/Passport booking system is a mess!
I app**** to get my ID done through Standard - Canal Walk, uploaded my affidavit and made my payment. Every time I tried to book an appointment it kept saying there were no timeslots available. This was the case for 3 months! Last week I then got an SMS from home affairs saying that my application has been denied and I will not be refunded because I have not chosen a booking time. How was I supposed to choose a booking time if Standard Bank’s system could not offer a slot??! I am appalled by such a poor system
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Standard Bank's replyOfficial
14 Mar 2025, 07:19Good day Phelo,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Mar 2025, 07:19
Official
Good day Phelo,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***