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hellojezebel H

1 reviews | Active since Jun 2016

21 May 2022, 12:35

Standard Bank's idea of a fun Saturday morning

Card payments not working, ATMs down, app offline, and resultant overlong branch queues stretching like a giraffe out the door and down the mall passage to withdraw cash over the counter which they charge a premium on. This, on a Saturday morning...ALL morning, with no warnings at all - no SMS, no error message on the app, nothing. i had to leave my unpaid purchases at a retailer and will have to trek back here tomorrow IF Standard Bank is back online... which i'll have no way of knowing. This is simply the latest in a series of frustrations with a bank that clearly does not value its customers, which is why I'm standing in an Absa branch as I type this. I am opening an account at Absa before I close my Standard Bank one permanently, which is ironic because I've been with Standard Bank for decades and I'm about to apply for a home loan.

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Replies (1)
Standard Bank
Standard Bank's reply23 May 2022, 13:03
Official
Good day Jess

We apologise for the inconvenience you experienced this past weekend. 

This is not the level of service we strive for. 

We should have informed you much earlier of the downtime. 

We can confirm that all our systems have been fully restored. 

We appreciate your continuous support. 

Kind regards 

Standard Bank Help Centre
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