Standard Bank's Horrible Service.

Ever since I opened my business Account (The Other Side Magazine) with Standard Bank I have had nothing but bad service, and they came recommended and to-date I have realised I chose the wrong bank and I would certainly not recommend it to anyone, especially business. I was notified my account owes about R1500 or so, and that was about 3-4 months ago. With business not being well I agreed and committed to R500 on a monthly to recover, I have payed it for two months now and to-date my balance is R1252.95, am I ever going to recover this account? Especially with my finances not in order. Are they not supposed to help and give financial advise to their business clients? Is that not what a bank is for?

I have countlessly requested help with my current business account that I am being charged close to R400 every month, charges I did not even know about except for the R201+ account fee. My negative balance was caused by my business not working out the way I had planned. To my acknowledgement I got a call from standard bank and I agreed to make a payment of R500 every month so I can recover my account, but with this extra charges I was never told about how am I going to recover my account and close it? I have been calling a lady in the back office in Bloemfontein branch ext. line ********** 285 just so she can transfer to Bernice Tsosane, my supposedly "Business Banker". Yesterday I called in again and spoke to a lady who is apparently Bernice's support and I explained all this to her and she told me there's nothing she can do and she will pass the message on so Bernice so she can make the decision. I can no longer manage the account for now and I asked can it either be closed or put on hold as I keep to my arrangement and settle it. I have been trying to call my business banker for days now and I never find her, I have never met nor spoke to Bernice, not even an after service phone call. I do not know if maybe that's only for the millionaire clients or what but my experience with this bank has been nothing but horrible. Whatever messages I leave for her and requesting a call back just go in Vain.

With that being said, I tried to stay but I no longer want to deal with this bank and I want my account closed with the acknowledgement of my payments. Thank you