Standard Banks Homeloans--Dont do it!!!!!!

Refer to previous Hello Peter post Reff ***. In short I have app**** for a further advance with Standard Bank. They approved it with the condition that the additional funds is used to settle my vehicle finance. The Homeloan department made a payment and was rejected internally by Standard Bank Vehicle Finance department. The funds went on a Journal Credit back into my home loan. Now my bond payment has increased. R10900 has been paid to the attorneys and no consolidation has been done as per my agreement with Standardbank. They have been taking since Monday this week to do one internal payment.I do understand that there are procedures to follow, But this means that if it takes so long to do an internal payment or allocation of funds in between two standard bank accounts then it means this is not the first time that they are making clients pay .And there is nothing I can do . If I call them (Serisha Nagan ) then she is not available. When I leave a message no one calls me back. I only received feedback from my attorney that I already had. My recommendation is to be careful when going into business with them because if all goes well then it is great but if anything goes wrong as it is possible as we are all human then ---Oh Boy prepare yourself for a real struggle just to get a person that can actually assist to pick up the phone when you call. Don't bother leaving messages as this will never be returned. Best bet is e mails then you have some sort of ammunition.. Like this one below promising feedback as soon as she has.

On Mon, Nov 29, 2021 at 5:09 PM Nagan, Serisha S <***> wrote: Good day Mr Marais Trust that you are well. Please note the below updates: • The payment was made to the correct account details, but a system issue caused it to reject. • We have requested a manual payment to be processed now from the home loan into the VAF account. • The settlement will remain the same as the one issued on the 24th November, as it only expires tomorrow. • Once that payment reflects, we can then log the reversal for the credit amount and closure request. Regarding the first part of your complaint about the valuation, this would have needed to be disputed when the offer was provided. You would have needed to submit the valuations from the other bank so that a physical valuation could have been processed before the offer was accepted. Kind regards Serisha Nagan Customer Resolution Centre Consumer & High Net Worth South Africa Tel: +27 (0) 860 101 101 | www.standardbank.co.za Because of the system that they work in They are struggling to get a response as per mail received below.

Good day Mr Marais

I am struggling to get a response; I have asked my manager to intervene.

I apologise for the inconvenience this is causing, I can assure you we will get this matter finalised for you.

Kind regards Serisha Nagan

Customer Resolution Centre Consumer & High Net Worth South Africa Tel: +27 (0) 860 101 101 | www.standardbank.co.za

The time line is of utter most pathetic practice. Other Financial institutions in my experience in the past have been so much more of a pleasant experience.

Therefore as I said if the staff is struggling to get their managers to react , how difficult will it be for us as the public to get results.

Not even one phone call received from Standard Bank --Not one Explaining what happened or what will be done. NO--I had to go to Hello Peter to get a response and also get one person Serisha that is actually trying to assist me with complete failure as a result due to the management that has not done what they are supposed to do. So--In conclusion.. The promises are big but deliverance is non existent.

Below the last mail received today 2021/12/02 A manager will call me.. Lets see what happens.. See mail below.

Good day Mr Marais

Thank you for your response.

I have sent my manager your details.

Once again I do apologise for the delay.

Kind regards Serisha Nagan

Customer Resolution Centre Consumer & High Net Worth South Africa Tel: +27 (0) 860 101 101 | www.standardbank.co.za

I will be back with whatever has happened.

Kind Regards