Standard Banks has no Standard of service

I reported Standard Banks failure to settle the estate account of my late wife on 10 April 2015. I received a response from Thabisile Nxumalo requesting the documents yet again on 21 April 2015. He also advised that this matter has been escalated. I forwarded the documents once more and to date there is still no response. Is Standard Bank failing to train their staff correctly or is this some kind of ********** behaviour?<br> I have now reached the point where I am going to seek legal action against Standard Bank if they fail to resolve this matter within this week.